Last updated: September 18, 2024
Thank you for shopping at Crafty Steaks.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return is applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Crafty Steaks Limited, 1 Nairobi, Kenya.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Crafty Steaks, accessible from https:/craftysteaks.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order before the end of ordering day without giving any reason for doing so.
The deadline for cancelling an Order is once the order has been dispatched for delivery.
In order to exercise Your right of cancellation, You must inform Us of your decision by:
- By email: craftysteaks@outlook.com
For any orders that were already paid for we will reimburse You no later than 14 days from the day on which the cancellation is confirmed. We will use the same means of payment as You used for the Order, and any applicable transaction fees may be included.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The goods are rejected and returned immediately with the person making the delivery.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: craftysteaks@outlook.com